Best SaaS Startup Metrics Resources

Ninan Thampy
4 min readNov 28, 2019

Last updated — October 2021

A curated collection of the best startup metrics resources mostly focused on SaaS:

You can find a curated list of the best SaaS startup finance resources here

Table of Contents

Unit Economics

SaaS Metrics Definitions | By Joel York, founder & CEO of Markodojo

By http://chaotic-flow.com/saas-metrics/

Finance Glossary | By Baremetrics

The Ultimate SaaS Metrics Cheat Sheet | By ChartMogul

23 SaaS metrics for fundraising + optimization | By Intercom

KPIs vs Metrics | By databox

Metrics

The SaaS Metrics That Matter |October 2021 | By David Sacks and Ethan Ruby

The Key Metrics / Key Driver for Saas Success | By David Skok VC at Matrix Partners

The Ultimate SaaS Metrics Cheat Sheet | By Nick Franklin from ChartMogul

SaaS Growth + Marketing + Sales + Customer Success Metrics | By Cobloom

16 Key Startup Metrics| By Andreessen Horowitz

16 Business and Financial Startup Metrics| By Andreessen Horowitz

SaaS Metrics and Key Drivers | By David Skok, Serial Entrepreneur turned VC

SaaS Metrics — A Detailed Guide to Measuring and Improving what Matters ++ SaaS Metrics — Detailed Definitions ++ The Key Drivers for SaaS Success ++ 12 Key Levers of SaaS Success

Marketing 101 + Payback period, CAC and lifetime value explained (Video) | By Elizabeth Yin VC

Financial Metrics (Detailed Explanation | By Aron Susman, VP Finance & Zachariah Reitano, CEO of ro

Simple E-commerce Financial Model | By Alex Taussig VC at Lightspeed

The CFO’s guide to SaaS business metrics | By Typeform CFO

The five accounting metrics for cloud companies | By VC Byron Deeter

Six Key Metrics as part of a Value Driver Framework | via OpenView

Startup’s 10 Most Important Metrics | By Tomasz Tunguz VC at redpoint

SaaS Startup Key Metrics Template | By Tomasz Tunguz VC at redpoint

The 6 Key Marketing Metrics Your CEO Actually Cares About | By Sophia Bernazzani Senior Marketing Manager at Hubspot

A KPI dashboard for early-stage SaaS startups | By Christoph Janz from Point Nine Capital

SaaS Cohort Analysis | By Christoph Janz from Point Nine Capital

Accounting for User Growth | By Jonathan Hsu from Social Capital

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Unit Economics

A crash course in unit economics | By VC Ha Nguyen

What Are Unit Economics and Why Are They Important | By Lighter Capital

Understanding Unit Economics, CAC and Churn are critical to avoid BlitzFail |
By David Sacks — VC, Previously founder/CEO of Yammer and COO of PayPal

How to Calculate Unit Economics for Your Business | By MasterClass

Customer Acquisition Cost (CAC)

The Ultimate Guide to Calculating, Understanding, and Improving CAC| By Sophia Bernazzani Senior Marketing Manager at Hubspot

Importance of the Lifetime Value / Cost of Customer Acquisition (LTV/CAC) ratio | By Tomasz Tunguz VC at redpoint

Payback Time SaaS Metric — Crash Course | By Christopher ODonnell SVP Product at Hubspot

How To (Actually) Calculate CAC (Template Included)| By Brian Balfour (ex-VP Growth at Hubspot)

https://firstround.com/review/growth-at-all-costs-is-perilous-this-is-how-to-scale-sales-sustainably/

General overview
https://versionone.vc/so-you-just-raised-your-a-round-now-what/

https://bhq.webflow.io/posts/determining-ltv-cac-in-the-age-of-land-expand?

https://techcrunch.com/2019/02/26/measuring-and-benchmarking-the-four-vital-signs-of-saas/

CAC
https://www.intercom.com/blog/what-is-customer-acquisition-cost/?

https://openviewpartners.com/blog/cac-payback-basics-what-it-is-how-to-calculate-it-and-why-it-matters/

Payback period
https://www.intercom.com/blog/the-power-of-payback-periods-in-online-advertising/

How public SaaS companies report churn
http://christophjanz.blogspot.ca/2017/12/how-public-saas-companies-report-churn.html?m=1

What should your LTV:CAC ratio be? — BHQ Blog
https://blog.benchmarkhq.io/2019/05/03/what-should-your-ltvcac-ratio-be/

Unit Economics
https://www.slideshare.net/MartinJSteinmann/unit-economics-example-for-b2b-saas-company
https://medium.com/@MBGilroy/early-stage-saas-unit-economics-596c90af23e6
https://a16z.com/tag/unit-economics/
https://medium.com/swlh/unit-economics-is-growth-the-ultimate-goal-of-a-startup-b319df9c45f

Quantifiable growth, or “growth economics” matter
https://medium.com/swlh/mastering-growth-economics-what-100m-startups-do-differently-aee83af97788

https://kellblog.com/2016/03/17/cac-payback-period-the-most-misunderstood-saas-metric/

CAC — How To (Actually) Calculate CAC
https://andrewchen.co/how-to-actually-calculate-cac/

http://nathanlatka.com/11-saas-companies-reveal-mrr-saas-metrics/?utm_content=buffer37c90&utm_medium=twitter.com&utm_source=social&utm_campaign=buffer

https://www.cobloom.com/blog/saas-metrics

http://updata.com/wp-content/uploads/2017/01/Updata-Partners-SaaS-Metrics-Framework.pdf

https://www.linkedin.com/pulse/attending-saastr-what-you-should-know-now-saas-tim-mccormick

http://bit.ly/2kR7y72 | New

http://www.newbreedmarketing.com/blog/best-slide-decks-for-saas

http://updata.com/insights/saas-metrics-framework/?

https://medium.com/@michaela.lehr/calculating-mrr-the-real-deal-from-a-metrics-nerd-6161d9b6a343#.8836ptdp1

A Crash Course in @HubSpot ‘s Favorite #SaaS #Metric | “Payback Period” | http://t.co/yEZuXZED9x |By @markitecht cc @chrija @Nick_Franklin

http://www.forentrepreneurs.com/2014-saas-survey-2/?utm_medium=social&utm_source=twitter

http://a16z.com/2015/09/23/16-more-metrics/?utm_content=bufferb1a35&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer

http://www.forentrepreneurs.com/saas-metrics-2-definitions-2/

http://blog.profitwell.com/understanding-saas-accounting-saas-bookings-saas-revenue-saas-collections

https://blog.chartmogul.com/2015/01/the-ultimate-saas-metrics-cheat-sheet/?utm_campaign=Submission&utm_medium=Community&utm_source=GrowthHackers.com

https://medium.com/point-nine-news/saas-metrics-benchmarking-your-churn-rates-e9ae2c7129b5#.kagqql7gu

https://blog.chartmogul.com/2015/10/actionable-saas-metrics-customer-churn-rate/

http://growthhackers.com/posts/the-10-most-important-metrics-in-a-startups-financial-statements

https://pipetop.com/saas-glossary/?utm_content=buffer59df3&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer

Calculating LTV
http://growthhackers.com/articles/the-complete-saas-guide-to-calculating-and-optimizing-lifetime-value-ltv

Cohort Analysis
http://www.looker.com/blog/flexible-agile-cohort-analysis

Cohort analysis or Dollar net retention, both measures are fantastic at understanding the health of your #SaaS busines
https://medium.com/@sammyabdullah/measuring-saas-health-4d1c2aa64318

Top 10 Financial Metrics
http://tomtunguz.com/ten-financial-metrics/?

A comprehensive guide to SaaS finance (bookings vs. revenue)
http://blog.profitwell.com/understanding-saas-accounting-saas-bookings-saas-revenue-saas-collections?

http://andrewchen.co/the-critical-metrics-for-each-stage-of-your-saas-business-guest-post-by-lars-lofgren-of-kissmetrics/

Booking vs revenue vs billing
http://blog.saasmetrics.co/bookings-vs-revenues-vs-billings/

KPI

What are KPIs | By GitLab

https://visible.vc/readinglist/

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Ninan Thampy

Curating #Startup & #SMB Info | Career — Head of Finance HR + IT | NBA + F1 | Environment + Social Issues + Health